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Customer rating: VERY GOOD 5.6/6

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100% custom-made furniture
without extra cost

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We manufacture your furniture
in Germany

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Golden-Season-Sale: Now up to 27% discount + free delivery - until 16.12.2024!

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Golden-Season-Sale: Now up to 27% discount + free delivery - until 16.12.2024!
Frequently asked questions and our answers

Here, we would like to provide you with answers to the most frequently asked questions from our customers. Simply select one of the three areas: Cabinets, Shelves & Co., Sliding Doors, or Upholstered Furniture to access the relevant information.

Show all general Wardrobes, shelves & more. Upholstered furniture Sliding doors
All furniture is made to your specifications. Just as the configurations vary, so do the prices of the furniture. Our online planner continuously shows you the current price during your configuration.
We manufacture our furniture exclusively in Germany.
No, you can also send us a sketch with the dimensions of your desired wardrobe. We will configure the wardrobe for you and send you an offer. Simply contact us by email for this. Or, visit us at our showroom, where we can configure and order your furniture piece together.
As soon as your new furniture is configured, the delivery will only take a short time. Cabinets (without glass, lacquer, mirror, veneer, or frame fronts and solid wood) will be shipped within 3-5 weeks for nationwide deliveries (excluding islands). Cabinets with glass, lacquer, mirror, veneer, or frame fronts will be shipped within 6-9 weeks, and solid wood cabinets within 9-12 weeks. Upon shipping, your order will be handed over to the carrier, who will contact you shortly to arrange your preferred delivery date. There may be longer delivery times for island deliveries. We will confirm the exact delivery date with you!
We always pack deliveries to ensure they are optimally protected against impacts. Transport damage almost never occurs. But if anything does go wrong, we will of course take care of it. Until the cabinet is delivered to you, we bear the risk!
Currently, we deliver to the following countries: Germany, Austria, Switzerland, Luxembourg, Belgium, the Netherlands, England, and France. General information about our delivery conditions outside of Germany can be found here. However, deliveries to other countries are also possible. For example, we have already delivered wardrobes to the USA, Spain, and Italy. Just get in touch with us, and we will see what we can do for you.
Your order will generally be delivered to the point of use free of charge. However, this requires access for a delivery truck, as well as accessibility for the packages at the delivery location. Please understand that delivery can only occur to the curb if your location is above the 4th floor without an elevator, and in the case of island deliveries.

If you prefer, contactless delivery is also possible.

Deliveries to the Netherlands and Belgium are also made to the point of use free of charge.

For self-delivery (faster delivery, including Saturdays), we can also offer delivery to the point of use free of charge.

For an order value of up to €1,000, you can order your wardrobe on account without a deposit (subject to credit approval). For an order value over €1,000, a 40% deposit is required. The remaining balance is payable upon receipt of the goods. Alternatively, you can pay in advance (bank transfer) with a 5% discount, via instant transfer, credit card, Amazon Pay, or PayPal.

If you wish to order your furniture in our showroom, you can make payments via card.

For deliveries within Germany, we charge partial shipping costs.
Order value up to €189.00 = €26.00 shipping
From an order value of €189.01, delivery is free of shipping costs.
Island deliveries are excluded from this. For island deliveries, we calculate the shipping costs individually for you.

Netherlands, Luxembourg, Belgium:
Order value up to €189.00 = €26.00 shipping
From an order value of €189.01, delivery is free of shipping costs.
Island deliveries are excluded from this. For island deliveries, we calculate the shipping costs individually for you.

Austria:
Order value up to €189.00 = €26.00 shipping
Order value from €189.01 = €109.00 shipping

Switzerland:
Order value up to €189.00 = €26.00 shipping
Order value from €189.01 = €109.00 shipping (including taxation and customs clearance)

You can quickly and easily determine the optimal size of your wardrobe using our measuring guide. It is important to maintain the specified "gap" or shadow gap. If you’re unsure, we offer various measuring packages.
We provide a measuring guide for each type of wardrobe, making it incredibly easy for you to take measurements. Built-in wardrobes are always fitted with a little space on all sides. This space (also called a "shadow gap") is necessary to ensure the wardrobes can be properly installed. So, you would have to make a serious measuring mistake for your wardrobe not to fit. This means for you: If you can handle a standard folding ruler and pencil, not much can go wrong!
Should you still have concerns or would prefer to have the measurements taken by a professional, we will gladly connect you with one of our service partners, who will handle it for you.
  • For Cabinets:
  • The side slopes must not exceed an angle of 60 degrees. For side slopes over 60 degrees, we can alternatively produce a stepped version of the cabinet. The price would be slightly reduced. The minimum depth for cabinets is 15 cm. We can manufacture cabinets with a maximum depth of 80 cm. If your cabinet needs to be deeper, we can offer you the option to configure 2 cabinets and position them in front of each other. The cabinet elements must not be narrower than 35 cm. There is no maximum width limit.
  • Drawers:
  • Drawers must have a minimum width of 34 cm and may not be wider than 100 cm. Internal drawers must not exceed 80 cm in width.
  • Clothes Lift:
  • To install a clothes lift, the cabinet element must have a minimum exterior measurement of 79 cm.
  • Doors:
  • Doors should be a maximum of 60 cm wide, as they would otherwise become too heavy and swing too far into the room when opened. If the element is wider than 60 cm, double doors can be arranged. If you prefer a single door and cannot arrange it, increase the number of elements in configuration step 3. This will make the elements narrower, allowing for the installation of a single door.
    Our standard hinges open to just over 90 degrees. However, we can also install hinges for you that have an opening angle of 170 degrees. These hinges cost only €8.00 without damping and €10.00 with damping per hinge. Please enter this special request in the comments field when placing your order."
    The walk-in wardrobe typically consists of several individual cabinets that can be configured separately. We’re happy to assist you with your configuration. Just send us a sketch of the room (L x W x H) and the cabinets, and we’ll set it up for you. You’ll also receive a drawing of how the walk-in wardrobe will look later. Feel free to contact us via email or phone for this.
    If you're unsure which decor your new wardrobe should be made in, you can request free decor samples and take your time to choose your favourite.
    Yes, a fixed shelf is automatically placed above your drawer. You don't need to add an extra shelf here.
    The drawer boxes are available in white or anthracite, depending on the body decor you choose. You can see the colour of the drawer in the final configuration step in the 3D view. For front drawers, we manufacture the drawer front precisely in the front or body decor. You can find more information about our drawers here.
    The surcharge for a practical clothes lift is only €119 (net).
    In step 3 of the configuration, you can divide the desired wardrobe elements using horizontal and vertical partitions. In step 5, you then have the option to add doors to these newly divided sections.
    We always deliver the wardrobes well-packaged in individual parts, with everything pre-assembled that can sensibly be pre-assembled. For example, doors just need to be clipped in, drawers are already glued and screwed together, etc.
    We label each part with a sticker so that, using the detailed assembly instructions, you can correctly assign each part. The back panel, for example, is screwed directly from the front, so the wardrobe doesn't need to be moved or set upright. The assembly is really very easy.

    If you would still prefer to have the assembly done by a professional, we have two options:
    • First, you can contact a local craftsman. They are usually very affordable and quick to help.
    • Alternatively, we can deliver the wardrobe via freight service and have it assembled by a assembly partner. Billing is done either through us or directly by the partner.
    Made from Euro chipboard. This is a chipboard covered with a wood decor or a solid color decor.
    The material of our cabinets and shelves is always high-quality coated Euro chipboard with a thickness of 1.9 cm for the entire body and the fronts. We even manufacture the back panel and drawer bottoms in 8 mm thickness.
    You can also configure custom bathroom furniture to your specifications. We offer cabinets, corner cabinets, wall cabinets/mirrored cabinets, and overhead cabinets for the bathroom, all with specially sealed edges to prevent moisture penetration. Additionally, you can request a quote for custom washbasin cabinets from us.
    We can also offer 25 mm panels at an additional cost, with pricing based on the width and quantity of the panels.
    Yes, door hinges and drawers always come with soft-close damping. The drawer runners are equipped with full extension and a soft-close mechanism.
    With our online configurator, you can easily assemble your wardrobe, shelf, or sideboard. Throughout the configuration process, you will see a visual representation of your configured piece of furniture and the current price. Once you have submitted your order, we will promptly send you a confirmation email with your order details. We will then thoroughly check your order and send you a down payment invoice as quickly as possible. Once you have settled the invoice, our carpenters will begin crafting your custom-made furniture.
    If parts of your wardrobe get damaged over time, you can easily reorder them. We store all wardrobes with their corresponding identification numbers. You only need to provide us with the invoice number, and the ordered part will be promptly reproduced."
    Yes, on this page you can find a selection of wall-mounted boards that you can customise according to your preferences. You can also freely configure wall cabinets and, for example, equip them with glass doors and framed fronts. Here is the wall cabinet configurator.
    Unfortunately, this is not possible on the homepage. However, you can choose a handle for the normal cabinets. Please indicate which handle you would like when ordering under comments.
    We have many different handles to choose from. Find an overview of our handle selection [PDF]. Would you like a different handle? Get in touch with our customer advisors. Together, we'll find a solution!
    Yes, in configuration step 2, you can edit or completely remove the base.
    You’ll receive everything you need to assemble your cabinets independently.
    The fittings are usually packed in a small package or in a drawer.
    Yes, with push-to-open, there will be a gap of approximately 4 mm between the door and the cabinet body. At lower heights, this gap will always be visible.
    es, we also offer mirrored doors. These have a material thickness of 4 mm and are adhered to the doors with mirror tape and –adhesive. The distance to the door edge is then 1 mm. For an inset mirror, the width is only possible between the hinge cup and handle bore. The mirror is 100 mm narrower than the door. You can configure mirrored doors using our online configurator! Additional information: The mirror should not come into contact with silicone. Silicone attacks the backing of the mirror, so do not use silicone to glue or seal around the mirror!
    You can also configure lockable doors with us. For lockable doors, we use rod locks. The door will have a turn knob with an internal locking cylinder. If multiple doors are lockable, you can choose whether to have the same or different keys. If there is a left and a right door next to each other in one unit and they are of equal height, only the right door will have the lock (so one lock for two doors). A rod lock costs €69.00, including VAT and delivery. The piece is fully assembled; you just need to hang the door. If a lock is configured, the handle will be omitted. Simply choose in our online planner how you would like the lockable door to be installed.
    No, if your wishes cannot be fulfilled using our online configurator, we are happy to assist you by phone, email, or in person at our showroom. Just contact us!
    Currently, the delivery time for upholstered furniture is only 9-12 weeks, despite the custom manufacturing. As soon as your sofa leaves our production, we will notify you. Our service partner will then personally arrange a delivery date with you. Please note that delivery times may be longer for island deliveries.
    In addition to the 33 fillings, we can also offer you numerous special fillings for your sliding door. If you find it difficult to choose one or more sliding door fillings, you can simply request free samples of the sliding door fillings. This way, you can explore the various design possibilities of the sliding door panels at home in peace.
    Of course, you can also combine multiple fillings for your sliding door: add multiple bars or sliding door panels during configuration and choose a filling for each element. This way, you don’t have to miss out on any of your favourite fillings!
    Yes, in addition to our wide range of plain and wood finishes, we also offer mirror panels. These are especially popular for wardrobes in bedrooms and bathrooms. The mirror material is 6 mm thick and backed with a protective film to prevent shattering, making it particularly safe. The mirror panels are less suitable for room dividers and passage doors. For an additional charge, we also offer double mirrors. Just reach out to us about it!
    Yes, you can. We offer you several glass panel options to choose from.
    Yes, our glass panels are also well-suited for room dividers. For example, we use specially toughened single-pane safety glass (ESG), which provides increased impact and shock resistance.
    If none of our 33 fillings is the right option for you, just let us know. We’d be happy to see what we can do for you.
    No, you don’t have to. We deliver the sliding door panels pre-assembled to save you as much work as possible. You only need to attach the sliding door to the ceiling and floor or walls. We also provide you with detailed assembly instructions.
    Sliding door panels made of glass or mirror are 6 mm thick. Solid color and wood panels are 8 mm thick.
    You don't need to select handles separately in the online configurator. Our sliding doors are all equipped with a 4 cm wide handle profile that perfectly matches our bar profile visually. The handle profiles are very sturdy and can withstand heavy loads.
    Yes, for sliding doors used as room dividers, niche solutions, or as passage doors with two panels, we can also offer you a handle profile with a width of 2 cm.
    Yes, you can arrange the bars for your sliding door entirely as you wish. This means you can also design multiple sliding door panels with different bar variations.
    You can choose between recessed and surface-mounted floor tracks. The recessed floor track is almost flush with the floor covering. The surface-mounted tracks have a particularly low profile of just 4.5 mm and can be easily glued onto a solid surface, such as tiles, parquet, or laminate, using the supplied silicone adhesive. For carpeted areas, it’s advisable to cut out the carpet where the floor track will be placed. If necessary, the floor track can also be screwed down.
    The mounted single-track floor rail is 2.2 cm wide, the double-track rail is 6.6 cm wide, and the triple-track rail is 11 cm wide. With a height of just 0.45 cm, the mounted floor rail is nearly flush with the surface. The recessed floor rail is only 0.85 cm high, making it also almost flush with the floor.
    The guide rails are mounted on the ceiling and always have a height of 6.15 cm. The width varies depending on the version, ranging from 4.6 cm (single-track) to up to 13.4 cm (triple-track).
    No, the sliding door panels don’t “hang” from the ceiling rail; they “run” in the guide rail at the ceiling and “roll” on the floor rail. The guide rail at the ceiling simply ensures smooth and straight movement and prevents the sliding door from slipping out of the rails.
    No, you can also send us a sketch with the dimensions of your desired sliding door. We will configure the sliding door for you and send you a non-binding offer. Simply contact us by phone or email. We would also be happy to advise you in person at our showroom.
    Our sliding doors are of the highest quality and "Made in Germany," so they will still look like new and function perfectly even years after purchase. If your sliding door is damaged (e.g., due to external impact), you can easily reorder the respective element even after years.
    As soon as your new furniture is configured, the delivery will only take a short time. Sliding doors (without glass) will be shipped within 3-5 weeks for nationwide deliveries (excluding island deliveries). Sliding doors with glass will be shipped within 4-6 weeks. If you are in a hurry, please contact us. We will then check how we can expedite your delivery. Please note that there may be longer delivery times for island deliveries.
    The delivery includes everything you need for assembly: silicone adhesive, plugs, screws, two plastic stoppers per door wing for the guide rail, and an Allen key for height adjustment of the rollers. If wall mounting is required, we will also send you stop bolts, which are metal stoppers with pre-installed cover caps for the top guide rail.
    We manufacture your sliding door to the millimetre according to your specifications, so it will fit perfectly into your room situation. Additionally, we have designed our sliding doors to compensate for wall and ceiling irregularities of a few millimetres. If you follow our measuring guide, you can be sure that your sliding door will fit perfectly.
    We provide you with a detailed and very easy-to-understand assembly guide for your sliding door, making installation a breeze. It’s best to carry out the assembly with two people. This way, assembling the sliding door is easy even for non-handymen. If you prefer to leave the assembly to our professional installers, please contact us.
    No, our sliding doors are only suitable for indoor use, e.g., as room dividers, wardrobe or niche solutions, and as a replacement for passage doors.
    Yes, our sliding doors can be used indoors in conservatories as room dividers, passage doors, or as sliding doors for wardrobes and niches. However, please note that our sliding doors are not suitable for outdoor use.
    Our sliding doors can reduce noise or protect against noise. However, our sliding doors are not completely soundproof.
    In multi-track systems, the sliding doors overlap flush (4 cm) with the frame or handle profile. Sliding doors that run in a rail are equipped with a rubber stop seal to prevent slamming against each other. The stop seal is attached to the handle profile and fits flush.
    A glass sliding door panel measuring 1000 mm wide and 2500 mm high weighs approximately 45 kg.
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    5.6 out of 6

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